Questions and Answers
Welcome to our Customer Service! Here you’ll find answers to our most frequently asked questions. If you don’t find the answer you’re looking for, you’re welcome to contact us through the form below!
Product Inquiries
What should I do if there is something wrong with the product I purchased?
Send a message to our Consumer Service using the form on this page and describe what went wrong. Please remember to keep the product and its packaging
Why does chocolate turn gray or white?
Chocolate can turn white or gray if it is stored too warm or exposed to fluctuating temperatures. It’s not harmful, but it may not look very appealing. We recommend storing chocolate in a dry, cool place (below normal room temperature), though keep in mind that it tastes best when served at room temperature
Why are products sometimes discontinued?
When we occasionally remove a product from our assortment, it is usually because demand has been too low. Of course, we hope you’ll find a new favorite among our wide range of products
A certain piece of candy is missing from my bag
The components in our mixed bags are produced separately and then automatically filled into a dosing machine that releases them into the bags. The mix ratio can unfortunately vary depending on how many pieces of each type end up in the dosing unit. In other words, it isn’t possible to ensure that every bag contains the exact same number of each variety. On average, however, the contents of the bags align well with the intended distribution
Deformed candy
Many of our candies get their shapes and appearance by being molded in trays filled with packed cornflour. If the tray isn’t filled properly, or if the impressions in the cornflour collapse, the candy may become deformed. This is completely safe to eat — it’s only a visual defect
Product Ingredient Inquiries
Why do you use palm oil?
Cloetta has replaced palm oil wherever it has been possible and where better alternatives exist. For the products that still contain palm oil—mainly chocolate and caramel products—we have switched to segregated, traceable palm oil in accordance with RSPO principles. You can read more about palm oil here: Palm oil – Cloetta
What is the cocoa content in your chocolate?
We use many different chocolate recipes, each with its own cocoa content. For most of our products, the cocoa percentage for the chocolate portion is stated on the label. For example, we offer a dark chocolate bar with no added sugar that contains 72% cocoa. Our milk chocolate contains at least 25% cocoa.
Where can I find allergy information, nutritional values, and ingredient lists?
Accurate information about ingredients, nutritional values, and allergens can be found on the product packaging.
Where does the gelatin in your candy come from?
Some of our products contain gelatin, and the source of the gelatin varies. If a product contains gelatin, it is always clearly stated in the ingredient list on the packaging.
What is modified starch?
“Modified” means that the starch has been processed to make it more suitable for confectionery production. Modified starch may be made from wheat. If that is the case, it will be stated in the ingredient list. If wheat is not listed and only “starch” is mentioned, then the starch is gluten‑free.
Does the glucose syrup contain gluten?
The glucose syrup we use is made from starch derived from wheat, corn, or potatoes. During the production process, gluten is removed. The gluten level in the glucose syrup is therefore below 20 ppm and is considered gluten‑free.
What do your products contain?
The ingredients included in a product are listed on the packaging. The ingredient present in the largest amount appears first, followed by the remaining ingredients in descending order. If an ingredient contains an allergen—such as milk—it is always written out clearly in the ingredient list.
Brand Inquiries
Are there different flavors in Ahlgrens Bilar Original?
The recipe for our beloved Ahlgrens bilar is a closely guarded secret. Whether the pink, white, and green cars taste the same or not is something we leave for each fan of Ahlgrens bilar to decide for themselves.
What does the “A” on Läkerol pastilles mean?
The “A” found on Läkerol pastilles and boxes is not only a symbol of top quality but also a tribute to the brand’s founder — Adolf Ahlgren.
Which animals are represented in Djungelvrål candy?
The figures in the bag are modeled after the following animals: a monkey, a lion, a squirrel (!), and an elephant. Djungelvrål was created long ago, and unfortunately we don’t know why these specific animals were chosen — but they all belong in the jungle, even the squirrel, which might feel a bit unexpected.
Do you still have questions?
If you need more information, you’re very welcome to contact our Customer Service. We’ll get back to you as soon as possible.