Questions and Answers
Welcome to our Customer Service! Here you’ll find answers to our most frequently asked questions. If you don’t find the answer you’re looking for, you’re welcome to contact us through the form below!
Product Inquiries
What should I do if there is something wrong with the product I purchased?
Send a message to our Consumer Service using the form that you can find at the bottom of this page and describe what went wrong. We would really appreciate a picture if the deviation is visually apparent. Please also remember to keep the product and its packaging.
A certain piece of candy is missing from my bag
The components in our mixed bags are produced separately and then automatically filled into a dosing machine that releases them into the bags. The mix ratio can unfortunately vary depending on how many pieces of each type end up in the dosing unit. In other words, it isn’t possible to ensure that every bag contains the exact same number of each variety. On average, however, the contents of the bags align well with the intended distribution
Deformed candy
Many of our candies get their shapes and appearance by being molded in trays filled with packed cornflour. If the tray isn’t filled properly, or if the impressions in the cornflour collapse, the candy may become deformed. This is completely safe to eat, it’s only a visual defect.
Do your candies contain artificial colors or flavors?
We are increasingly using colors from natural sources and avoiding artificial flavors in many of our candies. As ingredients vary by product, please check the ingredient list on the packaging for product specific information.
Where are your products made?
We make our candy in Europe, with production facilities in Sweden, Slovakia, the Netherlands, Belgium, and Ireland. Each factory specializes in different types of candy ensuring consistent quality across all our brands.
Product Ingredient Inquiries
Where can I find allergy information, nutritional values, and ingredient lists?
Accurate information about ingredients, nutritional values, and allergens can be found on the product packaging and on cloetta.us .
Where does the gelatin in your candy come from?
Some of our products contain gelatin, and the source of the gelatin varies. If a product contains gelatin, it is always clearly stated in the ingredient list on the packaging.
What is modified starch?
Modified starch is starch that has been processed to improve its texture, stability or consistency in food. It helps give products the desired texture and quality. In our products, modified starch is usually derived from corn. The source is always declared in the ingredient list.
Does the glucose syrup contain gluten?
No. The glucose syrup used in our products is gluten-free. It may be derived from corn and/or wheat, but any wheat-derived glucose syrup is processed to remove gluten and meets FDA requirements for gluten-free foods, meaning the final product contains less than 20 ppm gluten.
Are your products vegan / vegetarian?
Some of our products are vegan, but not all. Ingredients vary between candies and we recommend checking the ingredient list on each package.
Are your products GMO-free?
We do not use bioengineered (genetically modified) ingredients in our products.
Are your recipes traditional?
At Cloetta, many of our products are inspired by classic recipes enjoyed for generations. At the same time, we continuously develop new products and adapt existing ones to meet today’s consumer preferences. Enjoy!
Why do you use palm oil?
Cloetta has replaced palm oil wherever it has been possible and where better alternatives exist. For the products that still contain palm oil we have switched to segregated, traceable palm oil in accordance with RSPO principles. You can read more about palm oil here: Palm oil – Cloetta
Brand Inquiries
Are there different flavors in Ahlgrens bilar Original?
The recipe for our beloved Ahlgrens bilar Orginal is a closely guarded secret. Whether the pink, white, and green cars taste the same or not is something we leave for each fan of Ahlgrens bilar to decide for themselves.
Where does the gelatin in Ahlgrens bilar come from?
Ahlgrens Bilar’s gelatin is derived from pork. For complete product information, check the ingredient list on the packaging or visit cloetta.us.
Do you still have questions?
If you need more information, you’re very welcome to contact our Customer Service. We’ll get back to you as soon as possible.